187 East 500 North, Orem, UT 84057 w Home: 801-369-2985  randy_ferguson@msn.com

Summary:

Through years of education and work experience I have acquired a broad spectrum of skills which I believe would be of value to your organization. I have education, training and experience in computer hardware/software technical support, electronics, semi-conductors, H/W & S/W QA/testing, emergency medicine, manufacturing, mining, professional driving, corrections & security, as well as volunteer organizations. I have served in many capacities from entry level through management.

 

Skills:  

  Electronics/ULS/W & H/W Testing                            Call Center Customer Service              Listening/Communication             

  ImagingTest Plans/Cases                            Organized                                          Management

  Semi-Conductors Proprietary auto test tools              Detail Oriented                                          QA

  Corrections & Security CPR/AED/EMT trained               Manufacturing                                          Production

Employment:

Nexeo 06/20015 to 08/2015

Duties: worked at Mity Lite on the manufacturing floor doing various jobs on different machinery.

 

Kelly Temp Services  02/2015 -06/ 20015

Duties: Kelly service electronic assembly and warehouse. 

 

ConsultNet: Electronic QA Technician for Legrand International

Temp Job: 6 month Contract April 2014- Oct 2014

Duties: Production Monitoring, Inspection, Testing, Statistical Process Control, Failure Analysis, Component Verification, Defect Tracking, Equipment Calibration, UL Compliance, Test Fixtures etc.

 

Action Target

March 2012 to 03/2014

Duties: Electronic Technician

Build repair and test electronic equipment and circuit boards.

Reason Left: Layoff, downsizing electronic department only to assembly

 

Addeco Temp Services

Feb 2011- Nov 2011

Duties: Worked at Computrol as an electronic assembly and testing on the assembly line.

 

Select Temp Staffing:

March 2010 – Aug 2010

Contract temp Job

Duties: Apple Computer Coupon Rebate Program and Cricket Clip Art. Telephone support, take orders and help with billing problems, and process coupon rebates.

 

SOS Temp Agency

Oct 2008 –Jan 2009 Duties: Worked on production line for US Synthetic Corp.

 

QA Test Engineer at Access Data

September 2007 – June 2008

Duties: Testing Computer forensic software

Accomplishments:  Successful release of computer forensic software products used by Federal, State, and local law enforcement agencies to access, decrypt, acquire, organize, and report on computer crime evidence etc.

 

Division QA Manager and Test Engineer at ACS

November 2006 – Sept. 2007

Duties: Managed QA personnel and functions for 10 business units as well as a QA test lab. Wrote test plans and Conducted meetings and product roll-outs etc.

Accomplishments:  Successful roll out of several business process applications

ConsultNet: Electronic QA Technician for Legrand International

Temp Job: 6 month Contract April 2014- Oct 2014

 

SOS Temp Services

June 2006-Nov 2006

Duties: Manufacturing Production at Smith’s Mega Diamond.

 

 

 

BlueCoat Technologies

Temporary contract position May 2005-Nov 2005

Duties: Capture, identify and organize spyware threats from the internet and test software. Filter applications

 

 

Novell Corporation

Temporary Contract : Nov 2004-May 2005

Linux Certification Test Engineer

Duties: Used manual and automated testing tools to configure, install and troubleshoot. Certify Computer hardware to run SUSE Linux.

 

Software QA Test Engineer at Fonix Corporation

Dec. 2000 – Jul. 2004

Duties: Mac, Windows, PC, and Embedded device software application testing through all development cycles.

Accomplishments:  Successful release of several award winning computer text to speech, and speech recognition software products. (i.e. Ispeak, TimeTalk etc.)

 

Technical Support Engineer & Manager at Novell Corporation

July 1988 – Nov. 2000

Duties:    Networking & Software support services to Novell Distributors and fortune 500 Corporations.

Technical Support Manager: Technical manager of up to 17 support engineers

Accomplishments:  Effectively managed group recruitment, training, scheduling and performance metrics which led to better handling of customer issues and resulted in increased quality and sales of support contracts, as well as overall customer satisfaction. Group became top performing group in the department for some time. “Atlas Award” winner.

 

QA Microscopy Engineer/Team Lead at Signetics Corporation

April 1985 - July 1988

Duties: Maintained and operated Scanning Electron Microscope Lab. Identified and document specifications and defects of semiconductors to comply with military requirements.

Accomplishments:  Helped to reduce the cost of scrap product by approximately 15% and increased lab and SEM equipment up time by approximately 30%.

 

Emery Mining Corp.

3 years

(Went back to school to get degree in Electronic Engineering Technology)

EMT & Equipment/Conveyor mechanic

 

Utah State Prison

Correctional officer (POST certified at the time)

Duties: Maximum security

 

 

Education:

Utah Valley Community College, Provo, UT (Utah Valley University)

Graduate 2 year degree – Electronic Technology

GPA - 3.7

Certifications:

CNE, EMT, WSI, Government Certified PC Board soldering, Many in-house technical and management training courses,

Underground mining certifications, Peace Officer and armed security certification training.

 

References:

Tom Adamson (Former manager & co-worker. Novell & Emery Mining Corp.)

tadamonster@gmail.com    Phone: 801-830-4835

 

Larry Wright (Former co-worker in semi-conductor industry and current Safety Manager for US Synthetics. 

lwright@ussynthetic.com Phone: 801-310-0867

Kirk Ewell (Manger at Action Target)

kirkewell@gmail.com  Phone: 801-673-4600

 

Jason Carter (Employee at Action Target)

Phone: 801-377-8033